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General help topics for JustPrint platform
By JustPrint
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What is JustPrint and How It Works

JustPrint is a platform that connects people who need 3D models, 3D printing, or finished products with people who can design, print, and fulfill them. It supports several types of activity in one place: - Browsing 3D models - Requesting custom 3D prints - Requesting custom 3D design work - Buying ready-made products - Managing orders, requests, and deliveries Who JustPrint is for JustPrint is designed for: - Customers who want to buy, print, or commission 3D work - Makers who offer 3D printing services - Designers who create 3D models and fulfill design requests How JustPrint works Browse or search Users can explore models, products, makers, and designers across the marketplace. Submit a request or place an order Depending on what you need, you can: - Request a print for an existing model - Upload your own file and request a print - Request a custom design from one or more Designers - Buy a product directly from the shop Receive a quote or order confirmation For service-based work such as printing or design, the request may move through a quote process before payment is completed. For shop products, you place an order directly using the product listing. Pay and track progress After a quote is accepted or an order is placed, you can track progress through statuses in your dashboard. Depending on the workflow, you may see updates for payment, production, shipping, delivery, or completion. Receive your result The final result depends on the type of activity: - A printed item shipped to you - A delivered 3D design file - A purchased product from a Maker - A completed request with status history and updates Main parts of the platform Models 3D models can be browsed and viewed by users looking for printable designs or inspiration. Print requests Customers can request prints for existing models or uploaded files and send them to Makers. Design requests Customers can submit custom design requests with descriptions, images, and sample files for Designers. Products Makers can list ready-made products for direct purchase in the shop. Dashboards Users can track their activity, requests, orders, and progress from their dashboard. Why JustPrint is different JustPrint brings multiple 3D workflows into one platform instead of splitting them across separate tools. That means users can discover designs, request services, place orders, and manage progress in one account.

Last updated on Mar 16, 2026

Understanding User Roles

JustPrint supports different user roles so people can use the platform in the way that fits them best. Your role affects what features you can access and what kind of work you can do on the platform. Main roles on JustPrint Customer A Customer is the default role for most users. As a Customer, you can: - Browse 3D models - Explore Makers and Designers - Request a 3D print - Request a custom design - Buy products from the shop - Track requests and orders - Manage your profile, favorites, and delivery details If you only want to browse, buy, or submit requests, the Customer role is usually all you need. Maker A Maker is a user who offers 3D printing services and may also sell products. As a Maker, you may be able to: - Set up a Maker profile - Add and manage printers - Review incoming print requests - Send quotes for printing work - Update job progress and delivery status - List products for sale in the shop - Manage customer product orders Maker access may require approval before all features become available. Designer A Designer is a user who offers 3D design services and may upload their own 3D models. As a Designer, you may be able to: - Set up a Designer profile - Manage your 3D models - Review incoming design requests - Work on custom design jobs - Upload completed files or previews - Build visibility through your public work and reviews Designer access may require approval before all features become available. Can one person have more than one role? Yes. A user may have access to more than one role depending on account setup and approvals. For example, someone might use JustPrint as: - A Customer who also sells as a Maker - A Customer who also works as a Designer - A user with both Maker and Designer capabilities Switching between roles If your account has access to multiple roles, you will be able to switch between them in the app from the top right corner. This helps you move between different dashboards and workflows without creating separate accounts. Why roles matter Roles help JustPrint show you the tools and pages that are most relevant to you. For example: - Customers focus on browsing, requesting, buying, and tracking - Makers focus on printers, quotes, jobs, and orders - Designers focus on models, requests, and design delivery If you do not see a role you expected If you signed up but do not see Maker or Designer features yet, it may mean: - Your account is still using the Customer role only - Your Maker or Designer request is still pending - Your access has not been approved yet - You need to sign in again after approval

Last updated on Mar 16, 2026

Getting Started with JustPrint

JustPrint is a marketplace for 3D design, 3D printing, and product ordering. You can use it to browse 3D models, request custom design work, order printed products, or work as a Maker or Designer if you offer services. What you can do on JustPrint As a user on JustPrint, you can: - Browse 3D models created by the community - Request a 3D print from a Maker - Request a custom 3D design from a Designer - Buy ready-made products from the shop - Track your requests and orders from your dashboard - Save favorites and manage your profile If you are approved for additional roles, you may also be able to work as a Maker or Designer. Before you begin To get the most out of JustPrint, you should have: - A JustPrint account you can sign in to - A completed profile - Any files or images you may want to upload - Your delivery details ready if you plan to place an order How to get started 1. Create an account or sign in Start by creating an account or signing in from the login page. If available in your region and setup, you may also be able to create account with Google. 2. Complete your profile After signing in, open your profile and add your basic information. A complete profile helps you manage requests, orders, and role-based features more easily. 3. Explore the marketplace You can browse: - 3D models - Makers - Designers - Products in the shop This is the best place to get familiar with what is available before placing a request or order. 4. Choose what you want to do Most new users start with one of these actions: - Request a print for an existing or uploaded 3D model - Request a custom design from a Designer - Buy a product directly from the shop 5. Track everything from your dashboard Your dashboard helps you keep track of: - Print requests - Design requests - Product orders - Uploaded models and activity Tips for new users - Add clear details when submitting a request - Upload the best reference files or images you have - Review quotes carefully before paying - Keep your contact and delivery information up to date - Check status updates regularly in your dashboard

Last updated on Mar 16, 2026

Creating an Account

To use JustPrint fully, you need an account. Creating an account lets you submit requests, place orders, track activity, save favorites, and manage your profile. Why create an account With a JustPrint account, you can: - Request a 3D print - Request a custom design - Buy products from the shop - Track requests and orders in your dashboard - Save favorites - Manage your profile and delivery details - Apply for additional roles such as Maker or Designer How to create an account 1. Open the login page Go to the sign-in page to begin account setup. 2. Choose a sign-up method Depending on the available options, you may be able to: - Sign up with email and password - Continue with Google 3. Enter your details If you are signing up with email, provide the requested account information and follow the prompts. If you are using Google sign-in, follow the Google authentication flow and return to JustPrint when prompted. 4. Complete verification if required Some account setups may require you to verify your email address or complete an authentication step before your account is ready. 5. Finish setting up your profile After signing in for the first time, update your profile details so your account is ready for requests, orders, and other platform features. What happens after account creation Once your account is active, you can start using JustPrint as a Customer right away. This includes browsing models, requesting prints or designs, and ordering products. If you want to work as a Maker or Designer, you may need to request access separately. Tips for a smooth setup - Use an email address you can access easily - Complete any verification steps promptly - Add profile details after sign-up - Keep your sign-in method consistent so it is easier to access your account later If you have trouble creating an account If sign-up does not work as expected: - Check that your email address is entered correctly - Try signing in instead in case the account already exists - Make sure your Google account completed the sign-in flow - Refresh the page and try again - Check for any browser popup or redirect issues

Last updated on Mar 16, 2026

Managing Your Profile

Your profile helps keep your JustPrint account up to date and supports your activity across requests, orders, and role-based features. Why your profile matters A complete profile makes it easier to: - Manage your account information - Keep contact details current - Support order and request activity - Use role-based features such as Maker or Designer tools - Maintain a consistent identity across the platform What you can manage in your profile Depending on your account and role, your profile may include: - Your name - Contact information - Profile photo - Description or bio - Role-related details - Notification preferences - Delivery information or saved addresses How to update your profile 1. Open your profile settings Go to your profile page after signing in. 2. Review your current information Check that your main account details are accurate and complete. 3. Update the fields you want to change You may be able to edit items such as: - Name - Phone number - Profile image - Bio or description - Country or location-related details 4. Save your changes After making updates, save your profile so the new information is applied to your account. Profile tips - Use your real or business name so others can recognize you - Keep your contact details current - Add a clear description if you plan to work as a Maker or Designer - Review your profile regularly so old information does not affect requests or orders Delivery-related profile information If the platform allows saved delivery details, keeping these updated can make checkout and ordering faster. Make sure shipping information is correct before placing an order. Role-based profile details If you use JustPrint in more than one role, some profile information may support those role experiences. For example, Maker or Designer accounts may benefit from a stronger public-facing profile. If your profile is not updating If changes do not appear right away: - Refresh the page and check again - Make sure all required fields are filled in - Confirm that your changes were saved successfully - Sign out and back in if the account view seems out of date

Last updated on Mar 16, 2026

Switching Between Roles

If your JustPrint account has access to more than one role, you may be able to switch between them without creating a separate account. Why role switching is useful Role switching helps you use the same account for different kinds of activity on the platform. For example, you might: - Browse and buy as a Customer - Manage print work as a Maker - Handle custom design work as a Designer Which roles can you switch between Depending on your account access, you may be able to switch between: - Customer - Maker - Designer If you only have one role available, you may not see a role switch option. How role switching works When role switching is available, changing roles updates the experience shown in the app. This may include: - A different dashboard - Different navigation options - Different tools and actions - Different request or order views Your account stays the same, but the workspace changes based on the role you select. When you can switch roles You can switch roles only if your account has access to those roles. For example: - Customer access is typically available by default - Maker access may require approval - Designer access may require approval If your additional role has not been approved yet, you may still see only the Customer experience. If you do not see the role you expect If a role is missing, possible reasons include: - The role has not been requested yet - Your request is still pending - Your access has not been approved - You need to sign in again after approval Tips for using multiple roles - Make sure your profile is complete for each role you plan to use - Double-check which role you are in before taking action - Use the correct dashboard for the type of work you want to manage - Refresh the page if role-specific content does not appear correctly

Last updated on Mar 16, 2026

Notifications and Emails

JustPrint may send notifications and emails to help you stay updated about account activity, requests, quotes, orders, and delivery progress. Why you receive notifications Notifications help you keep track of important changes on the platform, such as: - New quotes - Accepted requests - Status updates - Delivery progress - Messages or activity related to your requests or orders These updates can help you respond quickly and avoid missing important steps. Types of updates you may receive Depending on how you use JustPrint, you may receive updates about: - Print requests - Design requests - Product orders - Account activity - Role-related actions Where you may see updates Updates may appear in one or more of these places: - In the app - In your dashboard - By email The exact type of notification can depend on the event and the workflow involved. Common events that may trigger an update You may receive a notification or email when: - A quote is sent to you - A request is accepted - A request or order status changes - An item is marked as delivered - There is message-related activity on a request or order Keeping your notifications useful To make sure you receive important updates: - Keep your account information current - Use an email address you can access - Check your dashboard regularly - Review your order and request activity often If you are not receiving emails If you expected an email but did not receive one: - Check your spam or junk folder - Confirm that your account email is correct - Make sure you are signed into the correct account - Check your dashboard for the same update - Wait a few minutes and try again If notifications seem incorrect or missing If updates appear late, missing, or unexpected: - Refresh the page - Check the latest status directly in your dashboard - Confirm that the request or order is associated with your account - Sign out and back in if your session seems outdated

Last updated on Mar 16, 2026

Payments Basics

Payments on JustPrint depend on the type of item or service you are using. Some actions involve a quote before payment, while others let you place an order directly. When payment is required You may need to make a payment when: - You accept a print quote - You accept a design quote - You place a product order from the shop In general, payment happens after pricing is confirmed for service-based work, or during checkout for direct product purchases. How payments work Print requests For print requests, a Maker may review your request and send a quote. Once a quote is available, you can review it and decide whether to proceed. If you accept the quote, you will be asked to complete payment before the work continues. Design requests For design requests, a Designer may provide pricing before work is completed. Once a quote is available, you can review the amount and continue with payment if you want to move forward. Product orders For products in the shop, payment is typically part of the order flow. You select the product, enter delivery details, and complete payment to place the order. Before you pay Before completing a payment, review: - The request or order details - The quoted amount or product price - Delivery information - Any relevant notes or requirements Make sure everything looks correct before proceeding. After payment After a successful payment, the request or order should continue through its next stage. You can usually track progress from your dashboard. Depending on the workflow, you may then see updates related to: - Accepted work - Production or design progress - Shipping or delivery - Completion If a payment does not go through If payment fails or does not complete: - Check whether the payment was actually submitted - Refresh the page and review the payment status - Avoid paying twice unless the previous attempt clearly failed - Check your dashboard for the latest order or request state - Try again if the platform still shows payment as incomplete If you already paid If payment was successful, the related request or order should reflect that update after processing. If it does not appear right away, refresh the page and check again. Important payment tips - Review quotes carefully before paying - Make sure you are paying for the correct request or order - Keep a record of your order or request ID if you need support - Watch for status changes after payment is completed

Last updated on Mar 16, 2026

Order and Request Statuses Explained

Statuses on JustPrint help you understand where a request or order stands. They show what has happened already and what is likely to happen next. Why statuses matter Statuses help you: - Track progress - Know when action may be required - Understand whether work is waiting, active, delivered, or complete - Follow updates from your dashboard You may see statuses on print requests, design requests, and product orders. Common statuses Pending Pending usually means the request or order has been created and is waiting for the next step. This can mean: - A request was submitted and has not been quoted yet - An order was created and is waiting to move forward - A service request is waiting for review Quoted Quoted means pricing has been provided for the request. This usually means: - A Maker or Designer has reviewed the request - A quote is available for you to review - Payment or acceptance may be needed before work continues Accepted Accepted means the request has been approved to move forward. This may happen after: - A quote is accepted - Payment is completed - The provider is ready to begin work In Progress In Progress means work is actively underway. For example: - A print job is being produced - A design job is being worked on - An order is actively being fulfilled Delivered Delivered means the work or shipment has been sent or delivered, depending on the workflow. This can mean: - A printed item has been shipped - A design has been delivered - An order has reached a delivery stage Completed Completed means the request or order has finished successfully. This is typically the final successful status. Rejected Rejected means the request will not proceed. This may happen if: - A request cannot be fulfilled - A provider decides not to take the work - The request is declined during review Cancelled Cancelled means the request or order was stopped before completion. This can happen when: - A user cancels the request - The workflow is ended before work is completed Statuses may vary by workflow Not every request or order follows exactly the same path. For example: - A print request may move through quote, payment, production, shipping, and completion - A design request may move through review, quote, work, file delivery, and completion - A product order may move through order creation, fulfillment, shipping, and completion What to do when a status changes When a status changes, you should: - Open the request or order details - Review whether action is required - Check for quote, payment, delivery, or update information - Monitor your dashboard for the next change If a status seems stuck If a status does not change for a while: - Refresh the page - Review recent notifications or emails - Check whether payment or confirmation is still needed - Confirm you are viewing the correct request or order

Last updated on Mar 16, 2026

File Upload Basics

JustPrint allows users to upload files as part of print requests, design requests, and model-related workflows. Providing the right files helps Makers and Designers understand what you need and complete work more smoothly. Why file uploads matter Uploads help you: - Share 3D files for printing - Provide reference images for design work - Attach sample files to explain what you want - Improve quote accuracy and fulfillment quality Common types of uploads Depending on the workflow, you may be able to upload: - 3D model files - Reference images - Sample design files - Preview images The available upload options depend on the page and the type of request you are creating. When you may need to upload files You may need to upload files when: - Requesting a print for your own model - Requesting a custom design - Providing supporting references for a job - Adding visual context for Makers or Designers Tips for better uploads To make your uploads more useful: - Use clear, descriptive file names - Upload the best-quality references you have - Include multiple images if they help explain the request - Make sure your files match the work you are requesting - Double-check that you selected the correct files before submitting Before you upload Before starting, make sure: - Your files are complete and ready - You know which request or form you are uploading them to - Your internet connection is stable - Your files are not damaged or incomplete If an upload takes time Some uploads may take longer depending on: - File size - Number of files - Network speed - File type Wait for the upload to finish before leaving the page if the form is still processing. If your upload does not work If a file upload fails: - Try again after refreshing the page - Check whether the file is too large or incomplete - Make sure your internet connection is stable - Try uploading fewer files at once - Confirm that you are using the correct upload field After uploading Once files are uploaded successfully, review the request or form before submitting. Make sure the correct files are attached and that your description matches them.

Last updated on Mar 16, 2026