Statuses on JustPrint help you understand where a request or order stands. They show what has happened already and what is likely to happen next.
Why statuses matter
Statuses help you:
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Track progress
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Know when action may be required
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Understand whether work is waiting, active, delivered, or complete
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Follow updates from your dashboard
You may see statuses on print requests, design requests, and product orders.
Common statuses
Pending
Pending usually means the request or order has been created and is waiting for the next step.
This can mean:
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A request was submitted and has not been quoted yet
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An order was created and is waiting to move forward
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A service request is waiting for review
Quoted
Quoted means pricing has been provided for the request.
This usually means:
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A Maker or Designer has reviewed the request
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A quote is available for you to review
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Payment or acceptance may be needed before work continues
Accepted
Accepted means the request has been approved to move forward.
This may happen after:
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A quote is accepted
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Payment is completed
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The provider is ready to begin work
In Progress
In Progress means work is actively underway.
For example:
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A print job is being produced
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A design job is being worked on
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An order is actively being fulfilled
Delivered
Delivered means the work or shipment has been sent or delivered, depending on the workflow.
This can mean:
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A printed item has been shipped
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A design has been delivered
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An order has reached a delivery stage
Completed
Completed means the request or order has finished successfully.
This is typically the final successful status.
Rejected
Rejected means the request will not proceed.
This may happen if:
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A request cannot be fulfilled
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A provider decides not to take the work
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The request is declined during review
Cancelled
Cancelled means the request or order was stopped before completion.
This can happen when:
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A user cancels the request
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The workflow is ended before work is completed
Statuses may vary by workflow
Not every request or order follows exactly the same path. For example:
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A print request may move through quote, payment, production, shipping, and completion
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A design request may move through review, quote, work, file delivery, and completion
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A product order may move through order creation, fulfillment, shipping, and completion
What to do when a status changes
When a status changes, you should:
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Open the request or order details
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Review whether action is required
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Check for quote, payment, delivery, or update information
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Monitor your dashboard for the next change
If a status seems stuck
If a status does not change for a while:
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Refresh the page
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Review recent notifications or emails
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Check whether payment or confirmation is still needed
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Confirm you are viewing the correct request or order